Privacy Policy

Charlesworth Nuts Pty Ltd (ABN 40 007 735 882) ("Charlesworth Nuts", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and applies to our website, online store, retail outlets and customer service interactions.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Postal and delivery address
• Telephone number
• Date of birth and state/territory (e.g. when you subscribe to our newsletter)
• Billing information
• Purchase history
• Information you provide when contacting our customer service team
• Responses to in-store or online customer surveys, including store location and purchase/satisfaction data
• Information collected automatically through our website, including cookies and similar technologies

Sensitive information

We do not seek to collect sensitive information (such as health or dietary information) unless you volunteer it — for example, telling us about a nut allergy or dietary requirement for a corporate gift order. We only use information you provide this way to fulfil that request, and treat it as confidential.

How We Use Your Information

We collect and use personal information to:

• Process and deliver your orders
• Provide customer support
• Process payments
• Communicate with you about your orders
• Send marketing communications where you have chosen to receive them
• Conduct customer research and surveys to improve our products, stores and service
• Improve our website, products and services
• Prevent fraud and maintain the security of our website
• Measure the effectiveness of our marketing and advertising

We only use personal information for the purpose it was collected for, or a related purpose you'd reasonably expect, unless you consent otherwise or we're required or authorised by law.

Marketing Communications

If you subscribe to our email marketing, we may send you information about new products, promotions, competitions and special offers. You can unsubscribe at any time via the link in our emails, or by contacting info@charlesworthnuts.com.au. Customers who don't subscribe to marketing will still receive service communications relating to their orders.

Advertising and Custom Audiences

We may use customer information, including email addresses, to build customer audiences on advertising platforms such as Meta (Facebook and Instagram) and Google, so we can show relevant ads to existing customers and people likely to be interested in our products. Where supported, this information is securely hashed before being matched by these platforms. We don't receive personal information about other users from these services.

Sharing Your Information

We do not sell your personal information. We share information with trusted third parties where necessary to run our business, including:

• Shopify (our ecommerce platform)
• Mailchimp (email marketing)
• Payment providers that securely process payments
• Delivery and courier companies
• Website analytics and advertising providers, including Google and Meta
• Professional advisers or government authorities where required by law

These providers only receive the information they need to perform their services for us.

Data Retention

We keep personal information only for as long as it's needed for the purposes described above, or as required by law, and take reasonable steps to destroy or de-identify it once it's no longer needed.

Payment Security

Our website uses industry-standard SSL encryption to protect information transmitted through it. Charlesworth Nuts does not store your credit card details — payments are processed securely by third-party payment providers.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors use our site, including via Google Analytics and Meta Pixel. You can manage or disable cookies through your browser settings.

Access, Correction and Complaints

You can ask us for access to, or correction of, the personal information we hold about you by contacting us below. We'll respond within a reasonable time. If you believe we've breached your privacy or mishandled your personal information, please contact us first — we'll investigate and respond within a reasonable time (generally 30 days). If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page and take effect from the date posted.

Contact Us

Charlesworth Nuts Pty Ltd (ABN 40 007 735 882) 29–31 Township Road, Marion SA 5043 Phone: (08) 8296 8366 Email: info@charlesworthnuts.com.au