How much does delivery cost?
Within South Australia: $9.90
Please note, delivery for our two largest gifts (The Ultimate Indulgence and The Mammoth Hamper) cost an extra $5 for delivery (SA: $14.90, Interstate: $19.90). Once you see how truly magnificently huge they are, you will understand why! Our delivery promises are listed here.
Can my order be tracked?
All deliveries outside the Adelaide CBD will be dispatched via Australia Post and are trackable. Once your order has been dispatched you will receive a confirmation email with a tracking number.
Delivery to Adelaide CBD addresses will be dispatched through our own drivers. At this stage, these orders cannot be tracked. Click here for more information about delivery.
How will my order be packed and shipped?
Our packing team are committed to retaining the quality and freshness of your order. We always strive to pack all gifts and products with the highest level of care and attention. We pack orders into appropriately sized cartons, and all excess space is filled with cushioning materials.
Do you ship internationally?
Unfortunately we cannot ship to an international address; however, international customers can certainly place an order with us and have it delivered to friends or family living at an Australian address.
How can I avoid my chocolates from melting?
During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. To avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until cooler weather prevails. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate. Please see our Hot Weather Policy for more information.
What if my order is lost or severely damaged during transit?
Rest assured, this is an uncommon occurrence, but accidents do happen. In the unlikely event that your order is lost or severely damaged during transit, we will do our best to replace it. In this case, please contact us and feel confident that we will do everything possible to fix the issue quickly and easily.
What delivery service do you use?
Deliveries within the Adelaide CBD are sent with a Charlesworth driver in our refrigerated trucks. All orders outside of this area (including interstate orders) are dispatched via Australia Post.
Why are your nuts more expensive than the supermarket?
Not all nuts were created equally.
It might sound funny, but if you haven’t tasted our nuts before, it’s possible that you’ve never tasted a nut during the prime of its life. Describing how a truly ‘fresh’ nut tastes isn’t easy, but you know it when you taste it. And we know it when we taste it.
Charlesworth’s ambition is to sell the highest quality nuts, fruits and chocolates in Australia. In our 85 year history, we’ve had some time to do our research as to what makes the perfect nut.
We have strict standards that police where we source our nuts from. From the farm to the processors, each step must be regulated and controlled to maintain quality and that fantastic, fresh taste. If these standards aren’t met, it’s not Charlesworth Quality, and we simply won’t sell it.
Sometimes this means our prices are a little higher, but we will never sacrifice quality for price.
Nuts are seasonal, just like other fresh produce.
We experience price fluctuations just like most fresh produce industries do. It’s easy to forget that there are real farms, experiencing different conditions from year to year. So while we do our best to stay consistent with our prices, we can’t control the rain and sunshine 🙂
Can I exchange, return or refund my order if I change my mind?
Due to food hygiene and safety issues, we are unable to accept returns, exchanges or offer a refund based on a change of mind, so please choose carefully when ordering. For more information about our returns policy, please see our Terms and Conditions.
Can I customize your gifts?
Yes, in fact, we love creating and designing custom gifts to suit your needs. We can arrange customization for anywhere between 1 and 10,000 gifts. Our gifts are made at the Charlesworth Factory in Marion, so please allow 2-3 days for individual orders to be processed and created.
Custom gift pricing: Prices vary depending on the base, ribbon and number of products you would like. We are unable to process custom gift orders online so please contact our sales team who will provide you with a quote.
I have to arrange corporate gifts for my job, can you assist me?
Absolutely, here at Charlesworth we are specialists in corporate gifts and have over 30 years of experience in this area. Our gift experts can provide advice on what gifts are popular or best suited to your needs. Please see our Corporate Gifts page by clicking here for more information.
Please note: Discounts for large corporate orders may be available, please enquire with our sales team about this.
How can I pay?
We accept credit/debit card and Paypal for online orders.
I’m worried about giving my credit card information online — is your site secure?
Are your products gluten free?
We have many products which are made using gluten-free ingredients*. For instance, nuts are naturally free from gluten, as is our chocolate which is our own recipe. However we do stock some products that are not gluten-free and these are stored and produced in the same factory. While we make every effort to limit contamination, please note we cannot guarantee that traces of gluten will not be present in our products.
This information is highlighted in the ‘Product information’ section of all of our loose products (online), or you may view the full list here. Our in-store team members have access to all ingredient lists so please ask for this information as required.
Do you have any vegan products?
Much of our range is naturally vegan, e.g. nuts, glazed nuts, dried fruit, seeds and much of our cooked nut range contain no animal products. Unfortunately, our chocolate (including dark chocolate) is not dairy-free. We do stock an extra dark chocolate (buds) in selected stores that contains no animal products, so please enquire with your local store for availability.
The ingredients for each product is listed in the product information section of each product (online), or our staff in-store can provide you with ingredients lists as required.
Do any of your products contain palm oil?
We sell one product that contains sustainably sourced palm oil; BBQ Puff Rice Crackers. We always preference products that do not contain palm oil, and always inquire about alternatives, but in some cases, it is not possible to use an alternative. Our priority is then ensuring that the palm oil is certified as sustainably sourced, we will only accept official certification and accompanying documentation to ensure the validity of the claim. We will continue to work towards eliminating palm oil from our range entirely as it becomes possible.