Our Delivery Promise
At Charlesworth Nuts we take great pride in all our products and gifts. We promise that when any product or gift leaves our factory it will be fresh and in perfect condition. We promise to pack your selection carefully and securely to ensure it reaches you safely.
Our Delivery Service
The majority of the orders we receive are delivered via Australia Post. At our discretion, we may seek alternate transport from an independent courier (most likely Fastway Couriers) for the delivery of your order, but this will only occur if it is of benefit to you, our Customer, and a better alternative of ensuring that your order is delivered quickly and safely.
Within Adelaide Metro: 1-2 working days
Within South Australia: 2-3 working days
For the rest of Australia: 5-7 working days
For some far rural areas delivery may be up to 12 working days
We will generally dispatch your order the following business day that it is received. If we receive your order by 9am, we can dispatch it that same day. During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. In order to avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until a cooler period before dispatching. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate.
If you’d like an estimated date of delivery for your order, please visit the Australia Post website here, and enter in our suburb or postcode (Marion, 5043) in the “From” field, your own suburb or postcode in the “To” field and also enter the “Item send date” as the following business day you plan to make your order. (For example, if you place an order on Friday, please enter the Item send date as the following Monday’s date.)
We charge a flat rate of $9.90 for delivery within South Australia and $14.90 for delivery to the rest of Australia. The only exception to this is for our 2 largest gift baskets (The Ultimate Indulgence & The Mammoth Hamper) which, due to their extremely large size, we need to charge an additional $5 for. We do NOT add a Handling Charge to any of our orders.
Tracking Your Order
All of the orders that are sent via Australia Post and will be given a designated tracking number so you will be able to see exactly where your order is at any given moment. You will receive this tracking number by email once your order has been dispatched.
While we currently do not ship to international addresses, international customers can certainly place an order with us and have it delivered to an Australian address if you have family, friends or relatives that live in Australia.
Damaged or Lost Orders
Rest assured, this is an extremely rare occurrence, but accidents do happen and in the very unlikely event your order is lost or severely damaged during transit, please give us a call on (08) 8296 8366 and feel confident that we will do everything possible to fix the issue quickly and easily.
Shipping Chocolate Products
During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. In order to avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until a cooler period according to our Hot Weather Policy. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate.
If No-One Is Present To Accept Delivery
If no one is able to accept the delivery at the time it arrives at your nominated delivery address, the order will be redirected to the nearest Australia Post collection point and a card will be left telling you where you can collect your order from. When you place your order online, you will also be given the option to allow permission for the order to be left at the delivery address in a safe place out of direct sunlight in the event no one is able to receive it. If your order contains chocolate products, we recommend avoiding this option where possible and consider choosing an address where you know someone will be able to accept delivery of the order.
Re-direction fees may apply if you change your delivery address after your order has been placed or if the delivery address you have entered is incorrect, invalid or otherwise unable to be delivered to. Please enter the delivery address carefully to ensure it is correct and accurate before placing your order.
Do you have specific delivery needs or other concerns you’d like to discuss?
Don’t forget you can also place your order by phone by contacting our Sales Department on (08) 8296 8366 or toll free on 1300 724 488 (Landline Online). We would be happy to answer any questions you may have.