Important Covid Update
Thank you for your continued support and understanding!
We have some great news! Our OFFICE & FACTORY SHOP are now reopened!
During these times, there may be some delays with your orders. We will process and dispatch your orders as soon as possible.
We are VERY SORRY for any inconvenience this causes you, but we will be doing our utmost to ensure this is minimal.
Thank you for your understanding.
Click and Collect
Charlesworth Nuts currently has no ‘Click and Collect' services available via our online shop, however, you can still place an order over the phone with one of our 11 stores! Simply call the store you wish to collect from, place an order and pay over the phone, and organise a time to collect your order – nice and easy!
Cost and Pricing
South Australia Delivery $9.90 | Australia-Wide $14.90
At Charlesworth Nuts we take great pride in all our products and gifts. We promise that when any product or gift leaves our factory it will be fresh and in perfect condition. We promise to pack your selection carefully and securely to ensure it reaches you safely.
Do You Deliver Outside of Australia?
While we wish we could deliver all over the world, we accept orders to Australian Addresses only.
Our Service and Partners
The majority of the orders we receive are delivered via Australia Post. At our discretion, we may seek alternate transport from an independent courier for the delivery of your order, but this will only occur if it is of benefit to you, our Customer, and a better alternative of ensuring that your order is delivered quickly and safely.
All deliveries outside the Adelaide CBD will be dispatched via Australia Post and are trackable. Once your order has been dispatched you will receive a confirmation email with a tracking number. If you did not receive a tracking number, please email [email protected] with your order number and we will get back to you as soon as we can.
Delivery to Adelaide CBD addresses will be dispatched through our own drivers. At this stage, these orders cannot be tracked.
Damaged or Lost Orders
Rest assured, this is an uncommon occurrence, but accidents do happen. In the unlikely event that your order is lost or severely damaged during transit, we will do our best to replace it. In this case, please contact us and feel confident that we will do everything possible to fix the issue quickly and easily.
Shipping Chocolate Products
During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. To avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until cooler weather prevails. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate. Please see our Hot Weather Policy for more information.
Please call us on (08) 8296 8366 for express delivery, available in the South Australia metropolitan area. Preferred delivery date options not currently available outside the SA metro area due to delivery delays associated with COVID-19.
Re-direction fees may apply if you change your delivery address after your order has been placed or if the delivery address you have entered is incorrect, invalid or otherwise unable to be delivered to. Please enter the delivery address carefully to ensure it is correct and accurate before placing your order.
Packing of Gifts and Products
Our packing team are committed to retaining the quality and freshness of your order. We always strive to pack all gifts and products with the highest level of care and attention. We pack orders into appropriately sized cartons, and all excess space is filled with cushioning materials.
What If No One Is Present To Accept Delivery
If no one is able to accept the delivery at the time it arrives at your nominated delivery address, the order will be redirected to the nearest Australia Post collection point and a card will be left telling you where you can collect your order from. When you place your order online, you will also be given the option to allow permission for the order to be left at the delivery address in a safe place out of direct sunlight in the event no one is able to receive it. If your order contains chocolate products, we recommend avoiding this option where possible and consider choosing an address where you know someone will be able to accept delivery of the order.