Delivery & Shipping

Delivery promise

At Charlesworth Nuts we take great pride in all our products and gifts. We promise that when any product or gift leaves our factory it will be fresh and in perfect condition. We promise to pack your selection carefully and securely to ensure it reaches you safely.

Our service and partners

The majority of the orders we receive are delivered via Australia Post. At our discretion, we may seek alternate transport from an independent courier (most likely Fastway Couriers) for the delivery of your order, but this will only occur if it is of benefit to you, our Customer, and a better alternative of ensuring that your order is delivered quickly and safely.

Delivery times

Within Adelaide Metro:  1-2 working days

Within South Australia: 2-3 working days

For the rest of Australia:  5-7 working days

For some far rural areas delivery may be up to 12 working days

We will generally dispatch your order the following business day that it is received. If we receive your order by 9am, we can dispatch it that same day. During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. In order to avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until a cooler period before dispatching. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate.

If you’d like an estimated date of delivery for your order, please visit the Australia Post website here, and enter in our suburb or postcode (Marion, 5043) in the  “From” field, your own suburb or postcode in the “To” field and also enter the “Item send date” as the following business day you plan to make your order. (For example, if you place an order on Friday, please enter the Item send date as the following Monday’s date.)

Cost

We charge a flat-rate for SA and Australia wide shipping. We do not charge a ‘handling’ fee on any orders.

Within South Australia: $9.90
Australia-wide: $14.90

Please note, delivery for our two largest gifts (The Ultimate Indulgence and The Mammoth Hamper) cost an extra $5 for delivery (SA: $14.90, Interstate: $19.90). Once you see how truly magnificently huge they are, you will understand why! Our delivery promises are listed here. 

Tracking

All deliveries outside the Adelaide CBD will be dispatched via Australia Post and are trackable. Once your order has been dispatched you will receive a confirmation email with a tracking number.

Delivery to Adelaide CBD addresses will be dispatched through our own drivers. At this stage, these orders cannot be tracked. Click here for more information about delivery.

Damaged or lost orders

Rest assured, this is an uncommon occurrence, but accidents do happen. In the unlikely event that your order is lost or severely damaged during transit, we will do our best to replace it. In this case, please contact us and feel confident that we will do everything possible to fix the issue quickly and easily.

Shipping Chocolate Products

During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. To avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until cooler weather prevails. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate. Please see our Hot Weather Policy for more information.

Re-direction fees

Re-direction fees may apply if you change your delivery address after your order has been placed or if the delivery address you have entered is incorrect, invalid or otherwise unable to be delivered to. Please enter the delivery address carefully to ensure it is correct and accurate before placing your order.

Packing of gifts & products

Our packing team are committed to retaining the quality and freshness of your order. We always strive to pack all gifts and products with the highest level of care and attention. We pack orders into appropriately sized cartons, and all excess space is filled with cushioning materials.

If no one is present to accept delivery

If no one is able to accept the delivery at the time it arrives at your nominated delivery address, the order will be redirected to the nearest Australia Post collection point and a card will be left telling you where you can collect your order from. When you place your order online, you will also be given the option to allow permission for the order to be left at the delivery address in a safe place out of direct sunlight in the event no one is able to receive it. If your order contains chocolate products, we recommend avoiding this option where possible and consider choosing an address where you know someone will be able to accept delivery of the order.

More info?

Check out our FAQs page…If you’re still not sure, you can contact us and place your order by phone by contacting our Sales Department on (08) 8296 8366 or toll free on 1300 724 488 (Landline Online). We would be happy to answer any questions you may have.