Shipping policy
Important Delivery Updates
During busier the times of the year, such as Christmas, Easter, and other promotional periods, dispatch and delivery times may vary. We’re working hard to get your orders to you as soon as possible.
Unfortunately, we cannot guarantee delivery on a specific date or at a specific time. Please be assured however that we will be working hard to process and dispatch your orders to you as soon as possible.
Cost and Pricing
South Australia Delivery $9.90 | Australia-Wide $14.90
In cases where an order is exceptionally large or requires special handling, additional shipping fees may apply. If this is the case, we will contact you before processing your order.
Do You Deliver Outside Of Australia?
While we wish we could deliver worldwide, we only accept orders to Australian addresses. However, you can place an order from anywhere in the world as long as the shipping address is in Australia.
Estimated Delivery Times
Delivery times vary depending on location and external factors such as courier delays. Orders are generally dispatched within 4 business days, and estimated delivery times are:
SA Metro: 2-3 business days
Other Australian Metro Areas: 4-5 business days
Regional & Remote Areas: 6-7 business days
Express Delivery
Express delivery is available Australia wide as per Australia Post guidelines. Please call us on (08) 8296 8366 to arrange this service. Express Shipping will incur an additional fee.
Important Notes:
Preferred delivery dates are not available
Express delivery is NOT available during the Christmas period.
Click and Collect
Charlesworth Nuts does not currently offer a ‘Click and Collect’ service.
Phone Ordering
You can place an order over the phone. Simply call our friendly office team on (08) 8296 8366, place your order, pay over the phone, and we will have it sent out.
Our Services and Partners
Most of our orders within the Adelaide Metro area are delivered by our own drivers.
For orders outside the Adelaide Metro area, we primarily use Australia Post; however, depending on the location and service availability, we may also use Aramex, TNT, or FedEx to ensure the best possible delivery experience.
All orders will include tracking. Once your order has been shipped, you will receive a tracking number via email.
If you did not receive a tracking number, please email orders@charlesworthnuts.com.au with your order number.
Delivery Promise
We take great pride in all our products and gifts. We promise that when any product or gift leaves our factory, it will be fresh and in perfect condition. We pack your selection carefully and securely to ensure it reaches you safely.
If your order arrives damaged, incomplete, or not as described, please contact us as soon as possible so we can assist. While we request that you notify us within three business days for a prompt resolution, this does not affect your rights under Australian Consumer Law.
Damaged or Incomplete Orders
We take great care and pride in packing your order securely. However, if your order arrives damaged or incomplete, please contact us as soon as possible.
While we request that you notify us within three business days for a prompt resolution, this does not affect your rights under Australian Consumer Law, which provides guarantees for faulty or damaged goods.
We will assess the situation and offer a suitable remedy, such as a replacement, refund, or repair.
Lost Orders
If your order has not arrived within a reasonable time (10 business days), please contact us. We will investigate with Australia Post or the courier and, if necessary, provide a replacement or refund.
Uncollected Orders & Return to Sender
If a delivery attempt is made and your order is taken to a collection point (e.g., Australia Post), it is your responsibility to collect it within the timeframe specified by the carrier.
If the parcel is returned to us due to non-collection, the following will apply:
To avoid delays or additional costs, please ensure someone is available to accept the delivery or collect it promptly from the designated collection point.
Re-Direction Fees
Re-direction fees may apply if you:
- Change your delivery address after your order has been placed
- Provide an incorrect or invalid address
- Enter a delivery address that is otherwise undeliverable
For Adelaide metro orders, if we cannot deliver your order safely and securely, we will leave a card with instructions to organise a redelivery, this may incur a re-delivery fee at our discretion.
If your order is being delivered via Australia Post, they will return it to the nearest post office if it cannot be safely delivered.
What If No One Is Present to Accept Delivery?
The order can be left in a safe place, out of direct sunlight.
Charlesworth Nuts and our delivery partners are not responsible for any loss or damage after the order is delivered.
If you do not select this option and if you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.
For chocolate products: We do not recommend leaving your order unattended due to the risk of melting. Please provide a delivery address where someone can accept the order.
Shipping Chocolate Orders
Alternatively, we recommend choosing products that do not contain chocolate. Please see our Hot Weather Policy for more details.
Free Shipping Offers
Free shipping offers are not valid with other discount promotions (including our 10% off Newsletter sign-up code) and apply within reasonable usage limits. Gift vouchers remain valid during free shipping promotions..
Need More Info?
Check out our FAQs page or contact our Sales Department at (08) 8296 8366. We’d be happy to help with any questions!