Our QUALITY Promise
Part of our company vision at Charlesworth Nuts is “To make and sell the Best & Freshest Nuts, Fruits & Chocolates in Australia”
With that in mind, if you’re not delighted with the flavour or freshness of your product or the presentation of your gift…please just call or email us and tell us why.
We promise we’ll listen attentively to your concerns, then arrange to collect the product and promptly replace it for you or refund your money.

 

Our SERVICE Promise
Part of our company vision at Charlesworth Nuts is to give “a memorable service experience to every Customer, all the time.”
With that in mind, if you’re not delighted with your Customer Service experience at Charlesworth Nuts… please just call or email us and tell us why.

We promise we’ll listen carefully to your concerns, work hard to resolve them to your complete satisfaction and use what we learn for team training purposes to make us better.

 

Our ONLINE DELIVERY Promise
At Charlesworth Nuts we take great pride in all our products and gifts. We promise that when any product or gift leaves our factory it will be fresh and in perfect condition.

We promise to pack your selection carefully and securely to ensure it reaches you safely. If the weather is hot and your selection contains chocolate products we may need to delay sending it until it becomes cooler to reduce the chance of the chocolate being heat affected. (We do have many non-chocolate product and gift options if you want to eliminate this possibility completely).

When you receive your selection, if you’re not delighted with the flavour or freshness of your product or the presentation of you gift…please just call or email us and tell us why.
We promise we’ll listen attentively to your concerns and work hard to resolve any issues to your complete satisfaction.