Below are some of the most commonly asked questions that we receive, however if you have a question or concern that isn’t addressed below, please feel free to contact us on 8296 8366 (local), 1300 724 488 (toll free) or send us a query online.

  • Do you ship internationally?
    • While we cannot ship to an international address, international customers can certainly place an order with us and have it delivered to an Australian address if you have family, friends or relatives that live in Australia.
  • Can my orders be tracked?
    • All orders outside the Adelaide CBD will be dispatched via Australia Post and are trackable. Once your order has been dispatched you will receive a confirmation email with a tracking number. Orders being delivered to an address within the Adelaide CBD will be dispatched through our own drivers. At this stage, these orders cannot be tracked.
  • Do you charge a postage & handling fee?
    • We charge a flat rate of $9.90 for S.A. customers and $14.90 for interstate customers. The only exclusion to this is for our 2 largest gifts (The Ultimate Indulgence and The Mammoth Hamper), which, due to their very large size, we need to charge an additional $5 for. We apologise for any inconvenience this causes but believe that once you receive your gift and see just how huge it is for yourself, you’ll be thrilled by how reasonable the shipping charges actually are.
  • Can I swap, remove or add products in your gifts?
    • Of course you can! We can arrange custom gift orders for just 1 gift or for 10,000, and everything in between. However, as prices vary depending on the base, ribbon and number of products you’d like, we are unable to process these orders online and would need you to contact one of our friendly sales assistants directly on 8296 8366 local or 1300 724 488 toll free for pricing and detailed information. Please also allow 2-3 working days for the gift to be made for you.
  • I have to arrange corporate gifts for my job, can you assist me?
    • Absolutely! In fact we specialise in corporate gifts and have over 30 years of experience in this area! We know the process and we know it well, and would be more than happy to quote you a price, answer any questions, offer advice on what gifts are popular or best suited to your needs – we’re always here to help. Please contact one of our friendly sales assistants toll free on 1300 724 488, or locally on 8296 8366, or email [email protected]
  • Do you offer discounts for large corporate orders?
    • Yes! Depending on the size of the order we can offer special discounts. Please contact one of our friendly sales assistants toll free on 1300 724 488, or locally on 8296 8366, or email [email protected] for detailed information.
  • How will my order be packed and shipped?
    • Very safely and securely! We have a team of people dedicated to packing all orders we receive online. They’re great at what they do and always make sure your gifts and products are packed with care. Your order will be packed into appropriately sized cartons, with any excess air space being filled by bubble wrap, air pillows or paper where necessary.
  • How can I avoid my chocolates from melting?
    • During warmer periods of the year, shipping our chocolates or any gifts that contain our chocolates can become challenging. In order to avoid undesirable melting, we may decide to hold your order in our temperature controlled facility until a cooler period. We will make every attempt to contact you beforehand in this event. Alternatively, you may wish to consider choosing a product and/or gift that does not contain any chocolate.
  • What if my order is lost or severely damaged during transit?
    • Rest assured, this is an extremely rare occurrence, but accidents do happen and in the very unlikely event your order is lost or severely damaged during transit, please give us a call toll free on 1300 724 488, or locally on 8296 8366, and feel confident that we will do everything possible to fix the issue quickly and easily.
  • Can I exchange, return or refund my order if I change my mind?
    • Due to food hygiene & safety issues we are unable to accept returns, exchanges or offer refunds based on a change of mind, so please choose carefully when ordering.
  • What delivery service do you use?
    • Deliveries within the Adelaide CBD will be sent with our own drivers in one of our refrigerated trucks. All orders outside of this area (including interstate orders) will be dispatched via Australia Post.
  • How can I pay?
    • We accept credit/debit card and Paypal.
  • I’m worried about giving my credit card information online – Is your site secure?
    • Our site is very secure and your credit card information is not stored or collected and cannot be viewed or accessed by Charlesworth Nuts at any time. All credit/debit card payments and information associated with that credit/debit card are handled and processed through Westpac PayWay, a dedicated and highly secure online payment service offered by Westpac Bank. Paypal payments are handled separate from this service but Paypal is a globally recognised online payment service with strong security and safety measures. Please rest assured that you can shop confidently and safely with Charlesworth Nuts. You can also view our Privacy Policy by clicking here.