If you remember just a few things about Charlesworth Nuts, we'd love it to be this…
Our history is important to us
We have been making and selling nuts, dried fruits and chocolates for over 80 years.
We love what we do – that’s why we’ve been doing it for so long – and we’re passionate about our products, our history and our customers.
We are driven by family values
We’ve been family owned and operated in South Australia since 1934, that’s right, that means we’re up to the fourth generation of ‘Charlesworths’!
We are serious about quality
We don’t cut corners. Our nuts, our chocolates, our gift baskets, even the handmade bows we decorate our gifts with all receive the greatest attention to detail. We do whatever we have to in order to make them the best. We only buy the best and freshest, then store and handle everything with loving care, every step of the way.
Our Promises to you
Part of our company vision at Charlesworth Nuts is “To make and sell the Best & Freshest Nuts, Fruits & Chocolates in Australia”
With that in mind, if you’re not delighted with the flavour or freshness of your product or the presentation of your gift…please just call or email us and tell us why.
We promise we’ll listen attentively to your concerns, then arrange to collect the product and promptly replace it for you or refund your money.
Part of our company vision at Charlesworth Nuts is to give “a memorable service experience to every Customer, all the time.”
With that in mind, if you’re not delighted with your Customer Service experience at Charlesworth Nuts… please just call or email us and tell us why.
We promise we’ll listen carefully to your concerns, work hard to resolve them to your complete satisfaction and use what we learn for team training purposes to make us better.
At Charlesworth Nuts we take great pride in all our products and gifts. We promise that when any product or gift leaves our factory it will be fresh and in perfect condition.
We promise to pack your selection carefully and securely to ensure it reaches you safely. If the weather is hot and your selection contains chocolate products we may need to delay sending it until it becomes cooler to reduce the chance of the chocolate being heat affected. (We do have many non-chocolate product and gift options if you want to eliminate this possibility completely).
If you are ever unsatisfied with our quality, service or delivery please contact us so we can address the issue as soon as possible. We promise we will listen attentively to your concerns and work hard to resolve any issues to your complete satisfaction. That's the ‘Charlesworth way'.